Call customer service over 4 times and got a different answer from each one. I had to contact my bank and request it be charge back. I was told by two of them that I was going to receive a call within 24-48 hours from the manager. I did receive the call 3 days later from a supervisor named Chris who didn’t care about my issue and/or the resolution.
He kept sending me off to on track shipping who I have contacted multiple times and they informed me they couldn’t do anything to help me as Forever 21 had to give them authorization to pick up the package and redeliver it to the right address.
I then asked for a refund (which only seems fair since I have payed for an order that I do not have!!! It is now 11/8/17 with no refund on my card or even a package!
Question 1: What is the phone number for Forever 21? I have never received a notification or a courtesy call from Forever 21.
Answer 1: The phone number for Forever 21 is (213) 741-5100. Answer 2: The CEO of Forever 21 is Do Won (Don) Chang. Answer 3: Forever 21 was founded by Do Won Chang & Jin Sook Chang in 1984. , if you like wash and wear clothes for one day you are good. The money has been taken from my account right away.
Today, the company’s focus is more on younger women.
The first store, located in Los Angeles, is still in operation today. It was their first location inside a shopping mall. Reply I have been a very good customer for years here.
The customer service is absolutely awful and their HR department have no idea what they’re doing.
Reply I absolutely feel disrespected with Forever 21’s customer service. I, her mother, attempted to rectify the situation by first calling the store.
Moreover I haven’t received the package…they have stole money from me and did NOTHING to correct it!
Reply I have been employed at a Forever21 for a little over a month or so, and I have yet to see any paycheck.
low prices, but not all the time…just on sale pieces!!!
I am very disappointed with this company…I am not sure how people let them treat them SO poorly! I’ll share my unpleasant and unfair, careless experience…I’d never suggest everybody I know to buy from them!
The s**t sucks and its like hitting the wall every single time. I spoke with Gholdwin, a manager, I explained fully what had happened to my daughter and her gift cards, she asked me to visit the store but told me she wasn’t sure what the outcome would be. She was pleasant and remembered my situation and tried to assist me by getting her store manager Ray to help me. Ray was accommodating at first, he said that it could take awhile as he would have to call corporate.