He said in a very condescending tone, so you have 3 cards, I can’t replace those’ I began to become very annoyed.
In 1995, the first location outside of California was opened in Miami, FL. In 2010, the company opened their flagship two-story, 85,000 square foot store at the Los Cerritos Center. Forever 21 currently operates over 723 stores in the United States, Puerto Rico, Canada, Asia, Europe and Latin America. I have purchased quite a few things online last month.The company had annual revenue in 2016 of .4 billion. Accidentally it was shipped to my old address where nobody resides.They have been dodging my questions about it with excuses of “issues with payroll” for at least 3 and a half weeks now, and it is completely unacceptable.Their practices have always been questionable, from how their product is made (and where) to their treatment of employees and guests.The s**t sucks and its like hitting the wall every single time. I spoke with Gholdwin, a manager, I explained fully what had happened to my daughter and her gift cards, she asked me to visit the store but told me she wasn’t sure what the outcome would be. She was pleasant and remembered my situation and tried to assist me by getting her store manager Ray to help me. Ray was accommodating at first, he said that it could take awhile as he would have to call corporate.
I went online and noticed some items on sale and thought great like me put them in a cart before their gone. I gave him a receipt for one of the gift cards as it was a gift to my daughter for Christmas from my sister that resides in NY.I then asked for a refund (which only seems fair since I have payed for an order that I do not have!!! It is now 11/8/17 with no refund on my card or even a package!I called customer service again and they were very short and unpleasant with me, just like before!!I immediately called my bank and the gave me the authorization number, I called the number provided in the email from forever 21 and the CSR was of no help.so I replaced the order and the same thing happened again so I went through the process of calling my bank the mistake s coming from forever 21 and they can’t seem to get it.Employees often don’t get any breaks, and when they do it is never on time.